82 - Office administrative, office support and other business support activities

This Chapter has been extracted from the ONS Explanatory Notes and provides a more detailed explanation of possible activities that could fall within the SIC Codes related to the Chapter.

This division includes the provision of a range of day to day office administrative services, as well as ongoing routine business support functions for others, on a contract or fee basis.

This division also includes all support service activities typically provided to businesses not elsewhere classified.

Units classified in this division do not provide operating staff to carry out the complete operations of a business.

82.1 Office administrative and support activities

This group includes the provision of a range of day to day office administrative services, such as financial planning, billing and record keeping, personnel and physical distribution and logistics for others on a contract or fee basis.

This group also includes support activities for others on a contract or fee basis, that are ongoing routine business support functions that businesses and organisations traditionally do for themselves.

Units classified in this group do not provide operating staff to carry out the complete operations of a business. Units engaged in one particular aspect of these activities are classified according to that particular activity.

82.11 Combined office administrative service activities

This class includes the provision of a combination of day to day office administrative services, such as reception, financial planning, billing and record keeping, personnel and mail services etc. for others on a contract or fee basis.

This class excludes:
- provision of only one particular aspect of these activities, see class according to that particular activity
- provision of the operating staff without supervision, see 78

82.19 Photocopying, document preparation and other specialised office support activities

This class includes a variety of copying, document preparation and specialised office support activities.
The document copying/printing activities included here cover only short-run type printing activities.

This class includes:
- document preparation
- document editing or proofreading
- typing and word processing
- secretarial support services
- transcription of documents, and other secretarial services
- letter or resume writing
- provision of mailbox rental and other postal and mailing services, such as pre-sorting, addressing, etc.
- photocopying
- duplicating
- blueprinting
- other document copying services (without also providing printing services, such as offset printing, quick printing, digital printing, pre-press services)

This class excludes:
- printing of documents (offset printing, quick printing etc.), see 18.12
- pre-press services, see 18.13
- developing and organising mail advertising campaigns, see 73.11
- specialised stenotype services such as court reporting, see 82.99
- public stenography services, see 82.99

82.2 Activities of call centres

82.20 Activities of call centres

This class includes the activities of:
- inbound call centres, answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
- outbound call centres using similar methods to sell or market goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients

82.3 Organisation of conventions and trade shows

82.30 Convention and trade show organisers                                             

82.30/1 Activities of exhibition and fair organisers

This subclass includes the organisation, promotion and/or management of events, such as business and trade shows, and conventions, whether or not including the management and provision of the staff to operate the facilities in which these events take place.                                          

82.30/2 Activities of conference organisers

This subclass includes the organisation of conferences and meetings, whether or not including the management and provision of the staff to operate the facilities in which these events take place.                                          

82.9 Business support service activities n.e.c.

This group includes the activities of collection agencies, credit bureaus and all support activities typically provided to businesses not elsewhere classified.

82.91 Activities of collection agencies and credit bureaus

82.91/1 Activities of collection agencies

This subclass includes the collection of payments for claims and remittance of payments collected to the clients, such as bill or debt collection services.


82.91/2 Activities of credit bureaus

This subclass includes the activities of compiling information, such as credit and employment histories on individuals and credit histories on businesses, and providing the information to financial institutions, retailers, and others who have a need to evaluate the creditworthiness of these persons and businesses.

82.92 Packaging activities

This class includes:
- packaging activities on a fee or contract basis, whether or not these involve an automated process:
· bottling of liquids, including beverages and food
· packaging of solids (blister packaging, foil-covered etc.)
· security packaging of pharmaceutical preparations
· labelling, stamping and imprinting
• parcel-packing and gift-wrapping

This class excludes:
- manufacture of soft drinks and production of mineral water, see 11.07
- packaging activities incidental to transport, see 52.29

82.99 Other business support service activities n.e.c.

This class includes support activities, such as:
- providing verbatim reporting and stenotype recording of live legal proceedings and transcribing subsequent recorded materials, such as:
· court reporting or stenotype recording services
· public stenography services
- real-time (i.e. simultaneous) closed captioning of live television performances of meetings, conferences
- address bar coding services
- bar code imprinting services
- fundraising organisation services on a contract or fee basis
- repossession services
- parking meter coin collection services
- activities of independent auctioneers
- administration of loyalty programmes
- other support activities typically provided to businesses not elsewhere classified

This class excludes:
- provision of document transcription services, see 82.19
- providing film or tape captioning or subtitling services, see 59.12

 

For all queries related to this Chapter or any other aspect of SIC Codes, please contact the Office of National Statistics on 01329 444970 or email classifications.helpdesk@ons.gov.uk.